Privacy Policy

This notice explains how personal data may be processed when using the G&C's Guest House website and the official booking flow.

Data Controller

G&C'S GUEST HOUSE DI GERARDO ROSOLIA
Via Oderisi da Gubbio 199, Rome, Italy
VAT no. 06221180653
Privacy email: info@gcguesthouse.it

Data processed - browsing

Technical data normally transmitted when using a website may be processed, such as technical request information, browser data and connection/server data needed for operation and security.

Data processed - booking

When the user uses the Smoobu Booking Engine, data necessary to manage the booking may be processed, such as name, surname, contact details, booking details, selected property, stay dates, number of guests and any requests or information voluntarily provided.

Payments

Card payments are managed through Stripe Connect/Smoobu. The G&C's Guest House website does not store complete card data directly.

Online check-in

After booking, a separate Vikey link is used for online check-in and applicable city tax. Do not send identification documents through the Questions form.

WhatsApp and social links

When the user voluntarily clicks WhatsApp buttons, they are redirected to WhatsApp/Meta and the following processing is governed by the provider's terms. Instagram and Facebook are external links only in this version; no social widgets or Meta/Facebook Pixel are embedded on the site.

Questions form

The optional name, email address and question you submit are processed through Netlify Forms to respond to your enquiry. Questions are not published automatically. Do not send documents or payment details.

Purposes

Data may be processed for website operation and security, handling requests, managing bookings and payments, communications about the booking and stay, administrative, tax and legal obligations where applicable, and protection of rights.

Legal bases

Depending on the case, processing is based on pre-contractual or contractual measures, legal obligations, legitimate interest for security and technical operation, and consent only where actually required.

Third-party services

Smoobu GmbH is used as PMS/Booking Engine for availability, bookings, communications and stay-related data. Smoobu privacy policy: smoobu.com/en/privacy-policy.
Stripe is used to process card payments. Stripe privacy policy: stripe.com/it/privacy.
WhatsApp/Meta is involved only when the user opens the related link. Instagram and Facebook are external links only. Cloudflare Insights may be loaded technically within the Smoobu service for technical/performance measurements by the third party.

Retention

Data is kept for the time necessary for the purposes described and for any applicable legal obligations. Third-party providers may apply different retention periods according to their own notices.

Rights

Users may request access, rectification, erasure, restriction, portability where applicable, and object to processing in the cases provided by the GDPR by writing to info@gcguesthouse.it. Users also have the right to lodge a complaint with the Italian Data Protection Authority.